Interoffice Memo

Interoffice MemoCafé De Coral DATE: March 12, 2012 TO:Lawrence C. Kelsey, President. FROM: Tom Chan, Stores Manager root: Complaints Justification In dress to response recent complaints from customers, I carried a 2-week reexamination out in the focal restaurant. My investigation aims at justifying the tie in criticism in the aspects of workplaces hygiene, nourishment qualities, as well as services qualities. Based on my observation, the detailed illustrations of findings be as follow: 1. Workplaces Hygiene afterwards comprehensive investigation, there be several(prenominal) nibbleliness hassles in our restaurants. In fact, the carnal b outranks look clean and make customers feel comfortable. We similarly observed that the tables and chairs in the restaurants be hygienic and tidy. The employees are neat-appearing as they wear organized akin and hair cap. The clean surrounding would provide confidence to our customers and rear our image. The tableware is sanitary and does not run through apparent dirt plainly some of the water cups tranquillise have washing-up liquid which would usurp the customers health. On the other hand, the close to serious hygiene riddle of the restaurant is in the comfort stations.

When customers base on balls into the restroom, they would notice there are some water stains on the floor and foul nose out in the restroom immediately. There are yellow stains completely over the lavatory seats or on the floors, which are very nasty and greatly impact our reputation. The main problem is no unmatchable cleans the restrooms. The staff in our restaurant whitethorn be in any case busy so they do no t have date to do the cleaning. That makes ! the customers feel scared to go into or link up anything in the restrooms. It is critical to provide undefiled facilities to our customers in order to increase their satisfaction and fulfill their certain needs. 2. Food character and Quantity According to survey called Survey on Food, work and Price Level of Cafe de Carol, the estimate on four...If you want to get a full essay, order it on our website: OrderEssay.net

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